FAQs
Fastlane Fitness – Frequently Asked Questions
📩 How can I contact Fastlane Fitness?
You can reach us anytime at info@fastlanefitness.shop Our team is happy to help with orders, product questions, or anything else you need.
🌍 Do you ship worldwide?
Yes! We ship to most countries around the world.
🚚 Where do you ship from?
Orders are shipped from our international warehouse partners to make sure you get the best prices and product availability. We have some local warehouse partners here in the United States as well on certain products that are manufactured here in the US.
⏱ Can I change or cancel my order?
We process orders quickly so you can get your gear faster. If you need to make a change or cancel, please email us within 12 hours of placing your order. After that time, we may not be able to stop the shipment — but you can always return your order once it arrives.
💳 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal for safe and secure checkout.
📦 When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for processing before shipping. During busy times (holidays, big sales), it may take a little longer.
⏳ How long will delivery take?
Most orders arrive in 2–4 weeks, depending on your location and local customs. We’ll send you a tracking number so you can follow your package every step of the way.
❌ What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.
💰 Will I need to pay customs or taxes?
Prices on our site are shown in USD and tax-free. Depending on your country, local customs may charge import duties or taxes when your package arrives. These charges are your responsibility. For more details, check with your local customs office.
🔄 How do I return an item?
We want you to love your purchase. If you need to return something, just email us at support@fastlanefitness.com and we’ll guide you through the process.
⚠️ What if my item arrives defective, incorrect, or damaged?
Contact us right away with your order number and photos of the item. We’ll work quickly to make it right with a replacement or refund.
💳 When will I receive my refund?
Refunds are sent back to your original payment method. For credit/debit cards, it usually takes 7–10 business days for your bank to post the credit. If you haven’t seen it yet, check with your bank or card provider.
🔥 Fastlane Fitness Promise: We’re committed to giving you quality gear, smooth service, and results you can count on. No excuses. Just results.